Return Policy

We have a 7 day (1 week) return policy, which means you have 7 days after receiving your item to request a return. If you do not contact us within the first 7 days after delivery, you will no longer be eligible for a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (ex. odor, stains, any damage that was not present at delivery), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at authenticitybyallee@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at authenticitybyallee@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

All jewelry and accessories are non-returnable unless damaged upon delivery, incorrect item, or item was not as described.


Unfortunately, we cannot accept returns on sale items and gift cards. We also cannot accept any items after 7 days of delivery for return.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too (estimated 5-7 business days).

Please contact us at authenticitybyallee@gmail.com if you have any further questions so we can do everything we can to help! Please allow 24-48 hours for a response. Thank you for your patience! :)

Thank You

This journey is just beginning and I am so thankful for everyone who has helped me. I promise to never give up on my dream and to work towards a world full of Authenticity.

Always,

Allee