Frequently Asked Questions

Let’s make shopping easy—here’s everything you might want to know before you click “add to cart.”

Where is the store located?

Come hang out with us IRL at:

4523 Kingwood Dr, Suite 120, Kingwood, TX 77345

We're in the H-E-B shopping center on Kingwood Drive—right between Hand & Stone Spa and Wild Birds Unlimited, and directly across from Torchy’s (yes, you can totally grab tacos after shopping... we fully support that decision 🌮).

What is the return policy?

You’ve got 7 days from delivery to request a return! Items must be unworn, with tags, and in original condition. Some items (like sale, jewelry, and intimates) are final sale.

Want all the details? Click here to read our full return policy.

What is your shipping policy?

Orders placed before 5 PM CST ship out same day! After 5 PM? They’ll ship the next business day. Most packages arrive within 2–5 business days (up to 7 during peak seasons).

We only charge what it actually costs to ship—no hidden fees, ever 💌

Need help with your delivery? Email us at info@authenticitybyallee.com

How should I wash my items?

Always check the care tag first—that’s your go-to guide for how to keep your piece looking its best 💁‍♀️

In general, we recommend washing on a gentle cycle with cold water, then laying flat or hanging to dry, especially for anything with delicate fabrics or fun details.

When in doubt, treat it like it’s your fave (because it totally is). And if you’re unsure, feel free to reach out—we’re happy to help!

Still have questions?

We’re real humans behind the screen and we’re always happy to help! Email us at info@authenticitybyallee.com or shoot us a DM on Instagram @authenticitybyallee

Didn't find what you were looking for? Feel free to contact us at any time!