4523 Kingwood Dr Suite 120
Kingwood, TX 77345

Our store is located in the HEB shopping center off of Kingwood drive. We are neighbors with Hand & Stone Spa and Wild Birds Unlimited, across from Torchy's.

We have a 7 day (1 week) return policy for online orders, which means you have 7 days after receiving your package to request a return. If you do not contact us within the first 7 days after delivery, you will no longer be eligible for a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (ex. odor, stains, any damage that was not present at delivery), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at authenticitybyallee@gmail.com. If your return is accepted, the costs of the label will be deducted from your refund and we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, jewelry, accessories, intimates, personal care, and gift cards. We also cannot accept any items for return after 7 days of the delivery date. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well (estimated 5-7 business days).

Currently, every order placed before 5 pm CST will be shipped out SAME DAY. 

All orders placed after 5 pm CST will be shipped out next business day.

Shipments usually take about 2-5 business days to deliver (2-7 during peak seasons) depending on your location. We are located in Houston, Texas.

As much as we wish we could, we cannot guarantee your delivery date as it is out of our control once your package has been placed in the mail. However, if you have any questions regarding your shipping times, please contact us at authenticitybyallee@gmail.com and we will help you the best we can!

Our goal is to make our shipping prices as affordable as possible because we hate paying for shipping as much as you do! We only charge the exact amount it costs us to ship to you! No added or hidden fees, ever!

Thank you for asking! We are so glad that you want to take extra steps into making sure your items stay as perfect as they can for as long as possible!

Please follow the care instruction tag sewn inside of clothing items so your clothing will stay looking perfect!

We LOVE this question! Being as sustainable and eco-friendly as possible is more important now than ever. We want to minimize our carbon footprint as much as possible. We are partnered with Offset, a company dedicated to offsetting carbon emissions. With every purchase, we donate money towards offsetting the carbon emissions created by our shipments.

We are also partnered with EcoEnclose, a sustainable shipping supply company to ensure that our orders are not creating excess waste.

We are always open to new ideas and suggestions from you all on how we can do our part! Thank you for caring about our earth!!