Return Policy
Returns & Real Talk
We totally get it—sometimes the vibe just isn’t right, and that’s okay! If your new piece didn’t work out, here’s how we handle returns at Authenticity:
🕐 You’ve Got 7 Days
Our return window is 7 days from the day your order is delivered. If it’s not love at first try-on, just email us within that first week to start your return. After 7 days, we can’t accept returns—so don’t ghost us, girl!
📦 Eligibility Stuff
To be eligible, your item must be:
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Unworn and in its original condition
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Free of stains, odors, and damage
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With tags still attached
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In the original packaging
Oh—and don’t forget your receipt or proof of purchase!
📧 How to Start Your Return
Email us at info@authenticitybyallee.com with your order info. If your return is approved, we’ll send you all the return instructions. Just a heads-up: return label costs will be deducted from your refund.
Important: Please don’t send anything back without contacting us first—those packages will be returned to sender!
🚫 Non-Returnable Items
We can’t accept returns on:
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Sale items
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Jewelry
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Accessories
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Intimates or personal care items
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Gift cards
And of course, anything sent back after the 7-day window—so make sure to check your delivery date!
💰 Refunds
Once we get your return and give it a quick inspection, we’ll issue your refund back to your original payment method. It might take 5–7 business days for your bank to process it, so hang tight—it’s coming!
Still have questions? Email us anytime—we’re real humans and happy to help 💛
Join the Authenticity Fam
First off—you thinking about joining our team already has us smiling big.
Wanna work with us?
At Authenticity, we’re more than a boutique—we’re a sisterhood. We’re all about good vibes, girls supporting girls, and creating a space where everyone feels celebrated, seen, and hyped up for exactly who they are.
Our team is made up of creative, hardworking women who love fashion, believe in the power of community, and aren’t afraid to lift others up. We celebrate individuality, thrive on collaboration, and have a whole lot of fun while we do it. From styling try-ons to packing orders with care, everything we do comes from a place of love and authenticity.
While we’re not hiring right this second, we’ll always post openings here and on Instagram & Facebook when we are. So make sure you’re following along—because when we grow, we want women like you with us. 💫