Click on your Question Below to find out more info!

Frequently Asked Questions

Where are you located?

4523 Kingwood Dr Suite 120
Kingwood, TX 77345

Our store is located in the HEB shopping center off of Kingwood drive. We are neighbors with Hand & Stone Spa and Wild Birds Unlimited.

What is your Return Policy?

We have a 7 day (1 week) return policy, which means you have 7 days after receiving your item to request a return. If you do not contact us within the first 7 days after delivery, you will no longer be eligible for a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (ex. odor, stains, any damage that was not present at delivery), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at authenticitybyallee@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at authenticitybyallee@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items, jewelry, accessories, intimates, personal care, and gift cards. We also cannot accept any items for return after 7 days of the delivery date.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well (estimated 5-7 business days).

Please contact us at authenticitybyallee@gmail.com if you have any further questions so we can do everything possible to help! Please allow 24-48 hours for a response. Thank you for your patience! :)

What is your Shipping Policy?

Currently, every order placed before 2 pm CST will be shipped out SAME DAY Monday-Saturday. 

All orders placed after 2 pm CST, or on Sunday, will be shipped out next business day. If you would like your item shipped same day, be sure to make your purchase before 2 pm CST!

Shipments usually take about 2-5 business days to deliver (2-7 during peak seasons) depending on your location. We are located in Houston, Texas.

As much as we wish we could, we cannot guarantee your delivery date as it is out of our control once your package has been placed in the mail. However, if you have any questions regarding your shipping times, please contact us at authenticitybyallee@gmail.com and we will help you the best we can!

Depending on the weight and measurements of your package, USPS and UPS are the shipping carriers we may use.

We ship WORLDWIDE! If your address shows up as undeliverable, please contact us at authenticitybyallee@gmail.com so we can assist you. 

Our goal is to make our shipping prices as affordable as possible because we hate paying for shipping as much as you do! We only charge the exact amount it costs us to ship to you! No added or hidden fees, ever!

How is Authenticity being sustainable and eco-friendly?

We LOVE this question! Being as sustainable and eco-friendly as possible is more important now than ever. We want to minimize our carbon footprint as much as possible. We are partnered with Offset, a company dedicated to offsetting carbon emissions. With every purchase, we donate money towards offsetting the carbon emissions created by our shipments. We are also partnered with EcoEnclose, a sustainable shipping supply company to ensure that our orders are not creating excess waste.
Currently, we ship using two different packaging materials:

Kraft Padded Mailers made with:

100% recycled paper fibers, constructed from kraft paper, 100% compostable, 100% recyclable, manufactured in USA

Recycled Poly Mailers made with:

100% recycled content, 50% post-consumer waste, fully recyclable with thin film, dual self-seal adhesive strip allows for reuse, made in the USA

We are always open to new ideas and suggestions from you all on how we can do our part! Thank you for caring about our earth!!

How do I take care of my items?

Thank you for asking! We are so glad that you want to take extra steps into making sure your items stay as perfect as they can for as long as possible!

Please follow the care instruction tag sewn inside of clothing items so your clothing will stay looking perfect!

The majority of our jewelry is made from brass, we like this material because it is an affordable material that allows us to keep our prices as low as possible! Because of this, you should avoid storing your pieces in humid places such as a bathroom. Humidity can cause brass to tarnish, so to avoid that, keep your pieces with some soft fabric in an airtight bag! To clean your jewelry, start off with warm water and a small amount of liquid dish soap, use your fingers or a soft toothbrush to gently scrub the surface of your item with soapy water. Once you have finished scrubbing off the grime, rinse the item thoroughly until the water runs smoothly over the surface. Be sure to dry the metal very well afterward.

More Questions?

If you still have questions we missed, please contact us and let us know so we can do our best to help!